We strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your furniture, we are here to help with our straightforward return and refund policy.
Return Policy
Eligibility for Returns
- Items must be returned within 2 days of delivery.
- The item must be in its original condition, unused, and with all original packaging and tags attached.
- Proof of purchase, such as a receipt or order confirmation, is required.
Non-Returnable Items
- Custom-made or personalized items.
- Items that have been assembled or modified.
- Items purchased on clearance or final sale.
Return Process
- Contact Us: Before returning an item, please contact our customer service team to initiate the return process. You can reach us via phone, email, or our website’s contact form.
- Return Authorization: Once your return request is approved, you will receive a Return Authorization Number (RAN) and detailed instructions on how to return your item.
- Shipping: You are responsible for the cost of return shipping unless the item is defective or we made an error with your order. We recommend using a trackable shipping method to ensure your return is received.
Refund Policy
Refund Eligibility
- Once we receive and inspect your returned item, we will notify you of the status of your refund. If the return is approved, a refund will be processed to your original method of payment.
- Refunds are typically processed within 7-10 business days of receiving the returned item.
Partial Refunds
- In some cases, only partial refunds may be granted. For example, if the item is not in its original condition, is damaged, or is missing parts for reasons not due to our error.
Late or Missing Refunds
- If you have not received your refund within the expected timeframe, please check your bank account or credit card statement again. Then, contact your bank or credit card company, as it may take some time before your refund is officially posted.
- If you have done all of this and still have not received your refund, please contact us for further assistance.
Exchanges
Defective or Damaged Items
- If you receive a defective or damaged item, please contact us immediately. We will arrange for a replacement or a full refund, including return shipping costs.
Exchange Process
- For exchanges, please follow the same steps as outlined in the return process. Once we receive the item you wish to exchange, we will process your new order.