We understand the importance of knowing the status of your order. That’s why we offer a comprehensive order tracking system to keep you informed every step of the way. Here’s how you can track your order and stay updated on its progress.
How to Track Your Order
Order Confirmation Email
- After placing your order, you will receive an order confirmation email containing your order number and a summary of your purchase. Keep this email for your records.
Order Processing Updates
- As we process your order, you will receive updates via email regarding the status of your order. These updates include confirmation of payment, preparation of your items, and dispatch details.
Tracking Number
- Once your order is dispatched, you will receive an email with your tracking number and a link to the tracking page of our logistics partners, G4S or Speedaf. This tracking number allows you to monitor the progress of your shipment in real-time.
Online Tracking Portal
- You can also log in to your account on our website and navigate to the “My Orders” section. Here, you will find detailed information about your order, including the tracking number and the current status of your shipment.
Tracking Steps
Access Tracking Link
- Click on the tracking link provided in your dispatch email or log in to your account and go to the “My Orders” section.
Enter Tracking Number
- If prompted, enter the tracking number provided in the dispatch email.
View Status
- You will be able to see the current location of your package, estimated delivery date, and any updates on its journey to your address.
Delivery Notifications
- Out for Delivery: You will receive an email notification when your order is out for delivery, giving you a heads-up to expect your package.
- Delivery Confirmation: Once your order has been delivered, you will receive a confirmation email. If you opted for Cash on Delivery, please ensure you have the payment ready upon the arrival of your order.
Customer Support
If you encounter any issues with tracking your order or if you have any questions regarding the delivery status, our customer service team is here to help. You can reach out to us via phone, email, or through our website’s contact form for assistance.