FAQs

We are based in Donholm off Outering Road in Nairobi and serve customers throughout the country through local pick ups and shipping countrywide through our trusted shipping partners. For more details on our location and store hours, please visit our Contact Us page.

Oxiron Investments has been proudly serving customers since 2015, providing high-quality furniture and exceptional customer service.

You can place an order directly through our website by selecting the items you wish to purchase and following the checkout process. You can also contact our customer service team for assistance with your order.

We accept Lipa na Mpesa, card payments, and cash on delivery. Choose the payment method that is most convenient for you at checkout.

If you need to cancel or change your order, please contact our customer service team as soon as possible. Once your order has been processed or shipped, changes or cancellations may not be possible.

We offer Local Pickup and Flat Rate Shipping. Local Pickup is free of charge, and Flat Rate Shipping incurs a fixed fee, calculated at checkout based on your location and order size.

Delivery times vary based on your location. Local Pickup orders are usually ready within the same day.  While Flat Rate Shipping typically takes 3-5 business days for orders outside Nairobi. Orders within Nairobi are delivered the same day.

Yes, you can track your order using the tracking number provided in your dispatch email. You can also log in to your account on our website and check the status in the "My Orders" section.

We accept returns within 2 days of delivery, provided the items are in their original condition, unused, and with all original packaging and tags attached. Custom-made items, assembled items, and clearance items are not eligible for return.

To initiate a return, contact our customer service team to receive a Return Authorization Number (RAN) and instructions on how to return your item.

Refunds are typically processed within 7-10 business days after we receive and inspect the returned item. You will be notified once the refund has been issued.

Yes, you can visit our showroom to view our furniture in person. Contact us to schedule an appointment or visit during our regular business hours.

We offer customization on select furniture items. Please contact our customer service team to discuss your specific needs and options available.

If you receive a damaged item, please contact our customer service team immediately. We will arrange for a replacement or a refund, including return shipping costs.

Many of our furniture items come with assembly instructions. If you need additional assistance, please contact our customer service team for support.