We are committed to providing a seamless and satisfying shopping experience. Our delivery and returns policies are designed to ensure that you receive your furniture promptly and can easily return items if necessary.
Delivery
Delivery Methods
Local Pickup
- Process: Select Local Pickup at checkout, and once your order is ready, you will be notified via email or phone.
- Location: Pick up your items at our designated location at no additional cost.
- Timeline: Orders are typically ready for pickup within 1-2 business days after order confirmation.
Flat Rate Shipping
- Process: Choose Flat Rate Shipping at checkout. Your order will be delivered by our logistics partners, G4S or Speedaf.
- Cost: A fixed fee, calculated at checkout, based on your location and order size.
- Timeline: Delivery usually takes between 3-5 business days.
Delivery Process
Order Confirmation
- After placing your order, you will receive an order confirmation email with all purchase details.
Order Preparation
- Our team processes your order, conducts quality checks, and prepares items for dispatch.
Dispatch and Tracking
- Once your order is dispatched, you will receive an email with tracking details. You can monitor your shipment’s progress in real-time.
Delivery Completion
- Upon delivery, inspect your items and sign the delivery confirmation receipt. For Cash on Delivery orders, please have the payment ready.
Delivery Issues
- Delayed Delivery: If your order is delayed, we will notify you and provide an updated timeline.
- Damaged Items: If your items arrive damaged, contact our customer service immediately for a replacement or refund.
- Missing Items: Report any missing items within 24 hours of delivery. We will investigate and resolve the issue promptly.
Returns
Return Policy
Eligibility for Returns
- Returns must be initiated within 14 days of delivery.
- Items must be in their original condition, unused, and with all original packaging and tags attached.
- Proof of purchase (receipt or order confirmation) is required.
Non-Returnable Items
- Custom-made or personalized items.
- Assembled or modified items.
- Clearance or final sale items.
Return Process
Initiate Return
- Contact our customer service team to initiate a return. Provide your order details and reason for return.
Return Authorization
- Upon approval, you will receive a Return Authorization Number (RAN) and instructions for returning the item.
Return Shipping
- You are responsible for return shipping costs unless the item is defective or we made an error. Use a trackable shipping method to ensure receipt.
Refund Policy
Refund Eligibility
- Once we receive and inspect your returned item, we will notify you of the refund status.
- Approved refunds will be processed to your original payment method within 7-10 business days.
Partial Refunds
- Partial refunds may be granted for items that are not in their original condition or are missing parts.
Late or Missing Refunds
- If you have not received your refund, check with your bank or credit card company. If the issue persists, contact us for assistance.
Exchanges
Defective or Damaged Items
- If you receive a defective or damaged item, contact us immediately. We will arrange for a replacement or full refund, including return shipping costs.
Exchange Process
- Follow the return process. Once we receive the item, we will process your new order.