Our order delivery process is designed to be seamless and convenient, providing you with a hassle-free experience from the moment you place your order to the time it arrives at your doorstep.
Step-by-Step Delivery Process
- Order Confirmation
- Once your order is placed, you will receive an order confirmation email with all the details of your purchase. This email will include your order number, a summary of the items purchased, and the selected delivery method.
- Order Processing
- Our team begins processing your order immediately. This involves verifying your order details, preparing your items for dispatch, and conducting quality checks to ensure everything meets our high standards.
- Packaging
- Your furniture items are carefully packaged to prevent any damage during transit. We use high-quality packaging materials and techniques to protect your order, ensuring it arrives in pristine condition.
- Dispatch
- Once your order is ready for dispatch, it is handed over to our trusted logistics partners. Depending on your chosen delivery method, your order will be either prepared for Local Pickup or handed over to G4S or Speedaf for Flat Rate Shipping.
Delivery Methods
- Local Pickup
- If you have selected Local Pickup, you will be notified via email or phone when your order is ready for collection. You can pick up your items from our designated location at your convenience. Our team will assist you in loading your furniture to ensure it is transported safely.
- Flat Rate Shipping
- For home delivery, our logistics partners G4S and Speedaf will handle the transportation of your order. They will ensure that your furniture is delivered to your specified address promptly and securely. You will receive updates on the delivery status and an estimated delivery time.
Delivery Timeline
- Local Pickup: Orders are typically ready for pickup within 1-2 business days after order confirmation.
- Flat Rate Shipping: Delivery times may vary depending on your location but generally take between 3-5 business days.
Delivery Confirmation
- Upon delivery, you will be asked to sign a delivery confirmation receipt to acknowledge that you have received your order in good condition. If you have chosen the Cash on Delivery payment method, you will make your payment at this time.
Customer Support
- If you have any questions or need assistance during the delivery process, our customer service team is here to help. You can contact us via phone, email, or through our website’s contact form. We are dedicated to ensuring your complete satisfaction and addressing any concerns you may have.