At Oxiron Investments, we aim to provide efficient and reliable shipping services to ensure that your furniture arrives safely and on time. Our shipping policy outlines the methods, costs, and timelines associated with delivering your order.
Shipping Methods
We offer two shipping methods to cater to your needs:
Local Pickup
- If you prefer to collect your order in person, select the Local Pickup option at checkout.
- You will be notified via email or phone when your order is ready for collection.
- Pickup is available at our designated location at no additional cost.
Flat Rate Shipping
- For home delivery, choose the Flat Rate Shipping option.
- A flat rate charge will be applied at checkout, ensuring no surprise costs.
- Our logistics partners, G4S and Speedaf, will handle the delivery to your specified address.
Shipping Costs
- Local Pickup: Free of charge.
- Flat Rate Shipping: A fixed fee will be applied based on your location and order size. The exact cost will be calculated and displayed at checkout.
Shipping Timeline
- Local Pickup: Orders are typically ready for pickup within 1-2 business days after order confirmation.
- Flat Rate Shipping: Delivery times vary depending on your location but generally take between 3-5 business days.
Order Processing
Order Confirmation
- Once your order is placed, you will receive an order confirmation email with all the details of your purchase.
Order Preparation
- Our team will process your order, including verifying details, preparing items for dispatch, and conducting quality checks.
Dispatch
- Your order will be dispatched based on the selected shipping method. You will receive a notification once your order is shipped.
Delivery Process
Local Pickup
- You will receive a notification when your order is ready for collection.
- Visit our designated pickup location with your order confirmation and a valid ID.
- Our team will assist you in loading your items to ensure safe transport.
Flat Rate Shipping
- Our logistics partners, G4S and Speedaf, will handle the delivery.
- You will receive updates on the delivery status and an estimated delivery time.
- Upon delivery, inspect your items and sign the delivery confirmation receipt.
Delivery Issues
- Delayed Delivery: If your order is delayed, we will notify you as soon as possible and provide an updated delivery timeline.
- Damaged Items: If your items arrive damaged, please contact our customer service team immediately. We will arrange for a replacement or refund.
- Missing Items: If any items are missing from your delivery, please contact us within 24 hours of receipt. We will investigate and resolve the issue promptly.